Return and Refund Policy

Return and Refund Policy — Darshik Hub

Effective date: [12 September 2026]

Last updated: [12 September 2026]

This Return and Refund Policy explains when and how customers may cancel orders, return products, request exchanges and receive refunds from Darshik Hub.

This policy applies to purchases made through [https://www.darshikhub.com]. It should be read with our Terms and Conditions, Privacy Policy and Shipping Policy. The policy is designed around common Indian e-commerce practice, where return windows commonly range from 7 to 15 days depending on product category, while broader e-commerce policies often use 15–30 days.

Nothing in this policy removes or limits any consumer right or legal remedy available under applicable Indian law, including rights relating to defective, deficient, damaged, counterfeit, misdescribed or undelivered products.

1. Standard Return Window

Unless a different period is displayed on the product page, eligible products may be returned within 7 days of delivery.

For selected categories, Darshik Hub may provide a 15-day return or replacement window. The applicable return period will be shown on the relevant product page, order page or invoice before purchase.

The return period begins on the date the product is delivered to you. For split shipments, the return period for each product begins on the date that product is delivered.

A return request must be submitted through:

Your Darshik Hub account; or
Email to [info@darshikhub.com]; or
Customer support at [+91 7904760974].

2. Eligible Reasons for Return

Subject to product-specific terms, you may request a return, replacement or refund if the product is:

Damaged during delivery.
Defective or not functioning as described.
Incorrect or different from the product ordered.
Missing parts, accessories or items listed in the order.
Significantly different from the description, specifications or images.
Counterfeit or unauthorised, where applicable.
Not delivered despite the order being marked delivered.
Delivered after a promised date where the delay materially affects the purpose of the purchase.
Eligible for change-of-mind return under the product-specific return terms.

For a defective, damaged, incorrect, counterfeit or materially misdescribed product, Darshik Hub will provide an appropriate remedy in accordance with applicable law, which may include repair, replacement, return or refund.

3. Change-of-Mind Returns

A change-of-mind return may be accepted where the product page states that such returns are available.

The product must generally be:

Unused and unworn.
In its original condition.
In the original, undamaged packaging.
Complete with tags, accessories, manuals, warranty cards and promotional items.
Accompanied by the invoice or order details.

Change-of-mind returns may be refused where the product has been used, damaged, altered, washed, installed, assembled or otherwise made unsuitable for resale, except where the issue relates to a defect, damage, wrong product or legal consumer remedy.

4. Product Condition for Return

To help us process a return, keep the product:

In its original condition.
With the original packaging and shipping label, where available.
With all accessories, components, manuals and certificates.
Free from customer-caused damage, stains, odour, scratches or signs of use.
With security seals, serial numbers and tags intact where applicable.

Darshik Hub may inspect the returned product. Inspection is intended to verify the reported issue and is not intended to unlawfully restrict a consumer’s rights.

We may request photographs, videos, serial numbers, packaging details or other reasonable information to investigate damage, shortage, incorrect delivery or suspected misuse.

5. Non-Returnable Products

Unless the product is defective, damaged, incorrect, counterfeit or otherwise covered by a mandatory legal remedy, the following may be non-returnable where clearly disclosed before purchase:

Perishable goods and products with a short shelf life.
Food, beverages and consumable products.
Medicines, medical or healthcare products.
Cosmetics, personal-care, hygiene and intimate-use products.
Innerwear, swimwear and products requiring hygiene protection.
Products damaged after delivery through misuse or improper storage.
Products that have been personalised, engraved, customised or made to order.
Digital products, downloadable content, software keys or activated licences.
Gift cards, vouchers and prepaid services.
Products that have been installed, assembled, modified or used.
Products sealed for health or hygiene reasons after the seal has been opened.
Products specifically marked “non-returnable” on the product page.

Non-returnable status does not apply to a product that is defective, damaged in transit, wrong, counterfeit or materially different from the order, unless applicable law permits otherwise.

6. Damaged or Tampered Delivery

Please inspect the package at delivery where possible.

If the package is visibly damaged, open or tampered with, you may refuse delivery or record the issue with the delivery agent. If you accept the package, contact Darshik Hub within 48 hours of delivery with:

Order number.
Photographs of the outer package.
Photograph of the shipping label.
Photographs or video of the product.
Description of the damage or missing item.
Unboxing video, where available.

Failure to provide an unboxing video will not automatically defeat a valid claim, but such evidence can help us investigate the matter quickly.

Do not dispose of the packaging until the issue is resolved.

7. Wrong, Missing or Incomplete Products

If you receive the wrong product, a product with missing components or fewer items than ordered, notify us within 48 hours of delivery.

After verification, we may arrange:

Replacement of the missing or incorrect item.
Pickup and replacement of the complete order.
A partial refund for a missing component, where appropriate.
Full refund where replacement is unavailable or unsuitable.

8. How to Request a Return

Online request

Sign in to your Darshik Hub account.
Open “My Orders”.
Select the relevant order.
Choose “Return”, “Replacement” or “Report an Issue”.
Select the reason and upload requested evidence.
Submit the request.

Email or customer support

Send the following details to [info@drashikhub.com]:

Customer name.
Order number.
Registered mobile number or email.
Product name.
Reason for return.
Photographs or video, where relevant.
Preferred remedy: replacement, exchange or refund.

We will normally respond within 2 business days and communicate the next steps.

9. Return Approval and Pickup

If the return is approved, Darshik Hub or its logistics partner may arrange pickup from the original delivery address.

Pickup timing generally depends on courier serviceability and may take 2–7 business days after approval.

Where reverse pickup is unavailable, we may provide return instructions. For an approved return caused by a defective, damaged, incorrect or misdescribed product, Darshik Hub will bear or reimburse reasonable return shipping costs in accordance with applicable law and the communicated resolution.

For an eligible change-of-mind return, the customer may be responsible for return shipping or a clearly disclosed return fee. The applicable charge, if any, will be shown in the product or return terms and will not be disproportionate.

Do not send a return to an address other than the address provided by Darshik Hub.

10. Inspection and Resolution

After the returned product reaches us, we may inspect it within 3–7 business days.

Following inspection, we will communicate whether the request is approved and the remedy available. If the product is verified as defective, damaged, incorrect, counterfeit or materially different from the order, we will generally offer one of the following:

Replacement with the same product.
Exchange for an equivalent product, where agreed.
Repair, where appropriate and legally permitted.
Full or partial refund, depending on the issue and remedy.
Another remedy required by applicable law.

If the requested product is unavailable, we will generally offer a refund or an equivalent alternative with your consent.

11. Exchanges and Replacements

An exchange or replacement is subject to stock availability, product eligibility and verification.

A replacement product will normally be shipped after the original product is returned or after Darshik Hub approves an advance replacement. The replacement may have a new delivery estimate.

If the replacement is unavailable, you may receive a refund or select another remedy available under applicable law.

12. Refunds

Refund eligibility

A refund may be issued where:

The order is cancelled before dispatch.
The product is defective, damaged, incorrect, counterfeit or materially misdescribed.
The product is confirmed lost or undelivered.
A return is approved and a replacement is unavailable.
A refund is otherwise required by law or agreed by Darshik Hub.
An eligible change-of-mind return is accepted under the product terms.

Refund amount

The refund may include the product price and applicable taxes. Original shipping charges and return shipping charges will be refunded where the return results from a Darshik Hub error, defective or damaged product, wrong product, non-delivery or another legally required reason.

For an approved change-of-mind return, original shipping or return charges may be excluded if this was clearly disclosed before purchase and is permitted by applicable law.

Refunds do not include charges paid for services that were separately requested and already completed, except where a refund is required because the service was deficient or not provided.

Refund method and timing

Refunds are generally issued to:

The original payment method.
The original card, bank account, UPI account or wallet.
Another method agreed with you and permitted by law.
A bank account nominated by you for eligible COD refunds, after verification.

After approval, Darshik Hub will normally initiate the refund within 5–7 business days. The payment gateway or bank may require additional time to credit the amount.

For COD orders, we may request bank or UPI details for processing the refund. We will not request your card PIN, CVV, UPI PIN, password or one-time password for issuing a refund.

13. Cancellation Before Dispatch

You may request cancellation before dispatch through your account or by contacting customer support.

If cancellation is accepted:

A prepaid amount will be refunded through the original payment method or another permitted method.
No refund is required for an unpaid COD order.
A cancellation fee will not be charged where the cancellation results from a defect, non-availability, material delay or error attributable to Darshik Hub.

After dispatch, cancellation may not be available. You may refuse delivery or request a return if permitted under this policy.

14. Failed Delivery and Returned Shipments

If an order is returned to Darshik Hub because of an incorrect address, refusal, repeated failed delivery attempts or the recipient being unavailable, we will contact you where reasonably possible.

A refund or re-shipment will depend on:

The reason for the failed delivery.
Whether the order was prepaid or COD.
Whether the product is still in saleable condition.
Whether additional delivery charges were clearly disclosed.
Applicable law and the product-specific terms.

Darshik Hub will not retain payment for a product that was not delivered without providing an appropriate remedy required by law.

15. Promotional Products and Bundles

For promotional bundles, free gifts or “buy one, get one” offers:

The entire bundle may need to be returned unless the product terms permit partial returns.
Free gifts may need to be returned with the main product.
A refund may be adjusted if a free gift is not returned, where this was clearly disclosed and permitted by law.
Coupons or promotional benefits may be restored or cancelled according to the relevant offer terms.

16. Warranty and Manufacturer Service

Some products may be covered by a manufacturer or seller warranty.

Where the issue falls within the warranty period:

Darshik Hub may direct you to an authorised service centre.
The warranty provider may repair or replace the product.
Warranty exclusions and conditions may apply.
Statutory consumer rights are not removed by a warranty process.

If the product was defective at delivery or does not conform to its description, Darshik Hub will provide the remedy required under applicable law even if a manufacturer warranty also exists.

17. Fraudulent or Abusive Return Activity

Darshik Hub may investigate unusual return patterns, false claims, product substitution, deliberate damage, misuse of refunds, repeated COD refusal or other suspected abuse.

Where fraud or abuse is reasonably established, Darshik Hub may:

Decline an improper return request.
Suspend return or COD privileges.
Cancel affected orders.
Restrict account access.
Recover unlawfully obtained amounts.
Report suspected criminal conduct to appropriate authorities.

This section does not permit Darshik Hub to deny a genuine legal consumer claim.

18. Grievance Redressal

For a return, refund or exchange issue, contact:

Darshik Hub Customer Support

Email: [info@darshikhub.com]

Phone/WhatsApp: [+91 7904760974]

Business hours: [Mon-Sat(10am-8pm),Sun-By Appointment]

For formal complaints:

Email: [info@darshikhub.com]

Please include your order number, registered contact information and relevant evidence. We will acknowledge and address complaints within the period required under applicable Indian law.

19. Changes to This Policy

Darshik Hub may update this policy to reflect changes in products, return arrangements, payment services, courier processes or applicable law.

The policy applicable on the date of your order will generally govern that order, unless a change is required by law. The latest version will be displayed on the Platform with the revised “Last updated” date.

20. Contact Details

Darshik Hub

Address:[247/A,Melamettu patty,Natham Taluk,Dindigul District-624401]

Email: [info@darshikhub.com]

Returns email: [info@darshikhub.com]

Phone/WhatsApp: [+91 7904760974]

Website: [https://www.darshikhub.com]

Grievance email: [info@darshikhub.com]