Privacy Policy

Privacy Policy of Darshik Hub

Effective date: [12 September 2026]

Last updated: [12 September 2026]

This Privacy Policy explains how we collects, uses, stores, discloses and protects personal information when you access or use our website, mobile application, products or services.

This Policy is intended to comply with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, together with rules and regulations brought into force under those laws. Indian privacy requirements are evolving, so Darshik Hub may update this Policy when applicable laws or our business practices change.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by law, we will obtain your consent before collecting or processing your personal data.

1. About Darshik Hub

For the purposes of applicable Indian data-protection law, Darshik Hub may act as the data fiduciary or organisation responsible for determining the purpose and means of processing your personal data.

Business name: Darshik Hub

Registered office: [247/A,Melamettu patty,Natham Taluk,Dindigul District-624401]

Website: [https://www.darshikhub.com]

Privacy contact: [admin@darshikhub.com]

Customer support: [info@darshikhub.com]

Grievance email: [info@darshikhub.com]

2. Information We Collect

We collect only information that is reasonably necessary for the purposes described in this Policy.

Information you provide

Depending on how you use the Platform, we may collect:

Name, username and contact details.
Mobile number, email address and communication preferences.
Billing, shipping and delivery address.
Account login details and authentication information.
Order history, product preferences, reviews, returns and refund details.
Information provided when you contact customer support.
Information required for identity verification, fraud prevention or legal compliance.
Payment-related information processed through authorised payment service providers.

We generally does not store complete debit-card, credit-card, CVV or net-banking credentials. Payment information may be collected and processed directly by authorised payment gateways in accordance with their privacy policies and applicable law.

Information collected automatically

When you use the Platform, we may collect:

IP address, browser type, device information and operating system.
Date, time and duration of visits.
Pages, products and features viewed.
Referring website or application.
Approximate location derived from technical information.
Cookies, pixels, SDKs and similar technologies.
Crash reports, diagnostic information and security logs.

Information from third parties

We may receive information from:

Payment gateways and banks.
Delivery, logistics and fulfilment partners.
Advertising, analytics and technology providers.
Social-login providers, where you choose to use social login.
Fraud-prevention and identity-verification providers.
Public authorities or other persons where permitted or required by law.

If you provide us with another person’s personal information, such as a recipient’s name, mobile number or address, you confirm that you are authorised to provide it and that the person has been informed where required by law.

3. Purposes of Processing

We may use personal data to:

Create and manage your account.
Process, confirm, ship and deliver orders.
Process payments, refunds, cancellations and returns.
Provide customer service and resolve complaints.
Send order, delivery, security and service communications.
Personalise your shopping experience.
Display relevant products, offers and recommendations.
Send promotional communications where permitted and, where required, after obtaining your consent.
Prevent fraud, misuse, unauthorised access and other illegal activity.
Maintain, troubleshoot, secure and improve the Platform.
Conduct analytics and prepare aggregated or anonymised reports.
Comply with tax, accounting, consumer-protection and other legal obligations.
Respond to lawful requests from courts, regulators, law-enforcement agencies or government authorities.
Establish, exercise or defend legal rights and claims.

We will not process your personal data for a new or materially different purpose without providing appropriate notice and obtaining consent where required by applicable law.

4. Consent and Your Choices

Where consent is the legal basis for processing, consent must be freely given, specific, informed and capable of being withdrawn.

You may:

Decline optional marketing communications.
Unsubscribe from promotional emails by using the unsubscribe link.
Contact us to withdraw consent for processing based on consent.
Disable cookies through your browser settings, subject to essential Platform functions.
Request correction, updating or deletion of eligible personal data.
Close your account, subject to legal, security, fraud-prevention and record-retention requirements.

Withdrawal of consent does not affect processing that occurred lawfully before withdrawal. It may also prevent us from providing certain features or services.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to:

Keep you signed in and maintain your shopping cart.
Remember preferences.
Measure Platform performance.
Understand visitor behaviour.
Detect fraud and security threats.
Provide relevant advertising, where permitted.

You may manage or block cookies through your browser or device settings. Blocking essential cookies may affect account login, checkout and other Platform features.

6. Sharing and Disclosure

We may disclose personal data only for legitimate purposes connected with our business, your requests or legal obligations. Recipients may include:

Payment gateways, banks and financial-service providers.
Sellers, suppliers, warehouses and fulfilment partners.
Courier and delivery companies.
Cloud hosting, information-technology and customer-support providers.
Analytics, advertising and communication providers.
Fraud-prevention, cybersecurity and identity-verification providers.
Professional advisers, auditors, insurers and legal representatives.
Government authorities, courts, regulators and law-enforcement agencies.
A successor entity in connection with a merger, acquisition, restructuring, sale or transfer of business assets.

Service providers may process personal data only for authorised purposes and should be required to maintain appropriate confidentiality and security safeguards.

We does not sell your personal data in exchange for money. We will not disclose sensitive personal data except as permitted by applicable law, for the stated purpose, with required consent, or when disclosure is legally required.

7. Children’s Privacy

The Platform is not intended for persons who cannot legally enter into a binding contract under applicable law. We do not knowingly seek to collect personal data from children in violation of applicable law.

If a parent or lawful guardian believes that a child has provided personal data without appropriate consent, they may contact us using the details in Section 16. We will take reasonable steps to investigate and delete the information where legally required.

8. Data Security

We use reasonable security practices and procedures appropriate to the nature of the personal data and risks involved. These may include:

Access controls and role-based permissions.
Encryption or protected transmission where appropriate.
Password and authentication safeguards.
Monitoring, logging and security testing.
Secure backups and recovery procedures.
Confidentiality obligations for personnel and service providers.
Incident-management and response procedures.

No website, application, storage system or internet transmission can be guaranteed to be completely secure. You are responsible for protecting your account credentials, maintaining device security and notifying us promptly of suspected unauthorised access.

9. Data Retention and Deletion

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including:

Completing transactions and providing services.
Handling warranties, returns, refunds and complaints.
Maintaining business, tax, accounting and transaction records.
Preventing fraud and resolving disputes.
Complying with legal, regulatory and contractual obligations.
Establishing, exercising or defending legal claims.

When personal data is no longer required, we will delete it, anonymise it or securely dispose of it, unless retention is required or permitted by law.

10. Storage and Cross-Border Processing

Your personal data may be stored or processed in India or in another country through authorised service providers. Where cross-border processing is permitted, we will take steps required by applicable Indian law, contractual obligations and reasonable security standards.

11. Your Rights and Requests

Subject to applicable law, you may request:

Confirmation of whether we process your personal data.
Access to personal data held about you.
Correction or updating of inaccurate or incomplete information.
Deletion or erasure where retention is not legally necessary.
Withdrawal of consent where processing is based on consent.
Information about the processing of your personal data.
Nomination of another individual to exercise your rights in accordance with applicable law.

To make a request, contact us using the details in Section 16. We may need to verify your identity before acting on a request. We may refuse or limit a request where permitted or required by law, including where the request could affect the rights of another person, compromise security, prevent fraud detection or conflict with legal-retention obligations.

You may also appoint a person to exercise your rights in the event of death or incapacity, in the manner permitted by applicable Indian law.

12. Grievance Redressal

If you have a question, complaint or concern regarding this Policy or our handling of personal data, contact the Grievance Officer:

Email: [info@darshikhub.com]

We will acknowledge and address grievances within the period required under applicable law. You may also have the right to approach the relevant authority or Data Protection Board after using the available grievance process, where applicable.

13. Direct Marketing

We may send you promotional messages only as permitted by law and, where required, after obtaining your consent. You can opt out by:

Clicking “unsubscribe” in a promotional email.
Changing communication preferences in your account.
Contacting customer support or the Privacy Contact.

You may continue to receive essential non-promotional communications, such as order confirmations, delivery updates, account-security alerts and legally required notices.

14. Third-Party Websites and Services

The Platform may contain links to third-party websites, applications, payment pages or services. Their privacy practices are controlled by their own policies, not this Policy. We encourage you to review their privacy notices before providing personal data.

15. Changes to This Policy

We may amend this Policy from time to time. The updated version will be posted on the Platform with a revised “Last updated” date. If a change materially affects your rights or the way we use personal data, we will provide additional notice or obtain consent where required by law.

Your continued use of the Platform after the updated Policy becomes effective may constitute acknowledgement of the changes, subject to applicable legal requirements.

16. Contact Us

For privacy questions, requests or complaints, contact:

Darshik Hub

Address:[247/A,Melamettu patty,Natham Taluk,Dindigul District-624401]

Email: [admin@darshikhu.com]

Mobile: [+91 7904760974]